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Customer Service Innovation

This is a new working group in the cluster focusing on strategic and innovative solutions within customer services in banking and insurance.


Stellar customer service remains an important challenge in business scalability but is still lacking the same degree of innovation as other business elements. In partnership with AVO Consulting, the Customer Service group has planned a series of events at Mesh Youngstorget in Oslo in the first half of 2022. These events will challenge both the need for customer service and the potential scalability and automation of the customer service function.

Group members: DNB, Tryg, and AVO Consulting
Contact in the cluster: Torstein